Benefits

Our digital customer acquisition and onboarding Software-as-a-Service
supports a seamless, secure and compliant customer journey.

Benefits

Our digital acquisition and onboarding Software-as-a-Service supports a seamless, secure and compliant customer journey.

Advanced Digital Onboarding. Compliance Simplified.

Digitised Onboarding

Digitising your acquisition and onboarding process allows you to provide more flexibility to your customers, increase your operational capacity and reduce the time it takes to approve customer applications.

Cut Costs

Switching to an online application process with electronic identity verification allows your staff to work more efficiently with readily available data and workflows.

Electronic Identity Verification

With global coverage the LABform electronic identity verification process covers countries including but not limited to Australia, New Zealand, China, United States, Canada, and the United Kingdom.

Paperless Registration

By simplifying your application process, prospective customers are more likely to convert. Thanks to the simplicity of our online application forms, you will find that a higher percentage of customers complete the application process.

Simplify and Strengthen Compliance

LAB Group strengthens your organisation’s compliance. With customisable solutions, that can be shaped to meet your risk management needs, including satisfying AML/CTF legislation. Our technology delivers strong audit trails for all activity and our industry best practices include data security and automated issuing of Disclosure statements ensuring compliance control.

Increase Operational Efficiency with LAB Group

We deliver technology that efficiently acquires customers with engagement experience at the forefront whilst navigating regulatory frameworks and compliance challenges. As a core product, Application Manager provides visibility for your staff, but also strengthens the customer journey and conversion completion rates with automated email reminders and CRM integration options.

Satisfy Know Your Customer (KYC) Obligations

LAB Group strengthens your organisation’s compliance. With customisable solutions, that can be shaped to meet your risk management needs, including satisfying AML/CTF legislation. Our technology delivers strong audit trails for all activity and our industry best practices include data security and automated issuing of Disclosure statements ensuring compliance control.

Case Studies

Changing Insurance Landscapes and Accelerated Digital Transformations

During the Coronavirus pandemic, regulators such as AUSTRAC strongly encouraged financial services companies to adopt digital processes to support a seamless, secure and compliant customer journey. Read how LAB Group rolled out a solution in less than 5 weeks for this large Australian Superannuation and Insurance Fund.

Customised solutions, Online Brokers and Electronic Verification Success

A digital client onboarding process is critical for brokers that want to provide the best possible client experience and drive scalable and cost-effective customer acquisition. Read how LAB Group responded to a 350% surge in demand for one client.

We can help, get in touch

“We have been working with LAB Group for years and they helped to
revolutionise our account opening process.”

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