with the LAB dynamic Onboarding Framework
The LAB dynamic Onboarding Framework is an intuitive and customer friendly onboarding platform that empowers you to digitise your unique AML/KYC program. Our user friendly, multi-lingual forms support all application types and provide an innovative digital signature process to further streamline the acquisition process.
Application Manager
LAB's Application Manager assists with managing your customers and administering applications. Additionally, you will be able to follow up leads with automated email reminder functionality, manage work flows and monitor the progress of applications from beginning to end. Gain access to powerful reporting insights and manage exceptions internally accelerating the customer onboarding process.
Digital Customer Acquisition with the LAB Dynamic Onboarding Framework
The LAB Dynamic Onboarding Framework can be an optimised digital reflection of your paper forms relevant to the customers application type. Or select from our optimised workflows, designed from the learnings from over a million applications.
Our identity verification checks are automatic, complete within seconds and if successful eliminate the need for certified identification documents.
Enquire with our team to learn how our technology expands operational effectiveness, minimising administration costs and increasing application completion rates.
How it Works
The LAB Dynamic Onboarding Framework streamlines all aspects of customer acquisition, from expression of interest to account opening through a simple three-step process.
Acquisition
After visiting your website, customers apply for products or services via your branded version of the LAB Dynamic Onboarding Framework. Our user friendly, multi-lingual forms support all application types including complex applications and provide an innovative digital signature process to further streamline the acquisition process.
Verification
Once the online application form is completed, an electronic identity verification is performed on all entities. The identity verification check is automatic, completes within seconds and if successful eliminates the need for certified identification documents.
Management
LAB’s Application Manager allows you to view and administer customer applications. Follow up leads, gain access to user insights with reporting tools, manage work flows and monitor the progress of applications from beginning to end.
Solutions
Onboarding
The LAB Dynamic Onboarding Framework and Application Manager are fully integrated onboarding solutions. Increase your application completion rate by more than 65% and quantifiably improve your Return on Advertising Spend by providing a simplified online application process.
Identity
Our identity verification checks are automatic, complete within seconds and if successful eliminate the need for certified identification documents. Expect to see a dramatic fall in application rejection rates of up to 50% after integrating with the LAB Dynamic Onboarding Framework.
Integration
LAB Group has established API connectivity to a number of industry systems which means you get the cost efficiencies by leveraging the connectivity and experience that we’ve accumulated. Reduce onboarding timeframes to hours from weeks.
Cloud Based Application Manager
LAB’s Application Manager is used to View, Manage and Support your customer applications. Follow up leads with automated email reminder functionality, manage workflows and monitor the progress of applications from beginning to end.
Know when a customer application is initiated using a Virtual Private Network, reducing fraud risk and utilise internal identity reverification methods that can be managed by authorised staff. You will also gain access to reporting functionality with conversion and acquisition insights and the ability to manage exceptions that prevent a customer from completing an application.
Reduce time spent in chasing identification documents and accelerate the customer onboarding process.
