The LAB Platform is an end-to-end account opening and digital workflow management platform. Our technology enables your customers’ accounts to be digitally created, verified, and fully operational fast and efficiently.
Our technology orchestrates digital workflow solutions for different use cases to improve the customer journey, accelerate complex customer onboarding and the secure verification of core customer information.
The LAB Platform has been designed and evolved with learning and input from more than 100 leading financial institutions across global markets over the past 12+ years.
The LAB Platform provides:
• Enhanced customer experience
• Complex onboarding and ongoing lifecycle management
• Increased operational efficiencies
• Digital automation to fulfil your compliance requirements
(KYC, AML, FATCA, CRS, DDO and GDPR)
• Reduced risk exposure
• Automated & streamlined processes
• Multi-product & multi-jurisdictional workflows
• Multi-distribution models
• End-to-end remediation and client communication framework
LAB Onboarding Framework
More than just a form, the LAB Onboarding Framework is an end-to-end account opening and maintenance framework that streamlines all aspects of customer acquisition and lifecycle management.
Our multi-lingual framework supports all application types including complex applications across borders, jurisdictions, and multiple products, providing an innovative digital signature process to streamline customer acquisition.
LAB Application Manager
As part of the Application Manager, our portal allows customers to view the status and requirements of their applications while providing you with a single customer view and oversight of the customer record – allowing for both application management and Customer Lifecycle Management (CLM).
The LAB Application Manager allows you to view and administer customer applications. Follow up leads, gain access to user insights with reporting tools, and manage digital workflows to monitor the progress of customers from beginning to end.
LAB Platform Product Features
• AML/KYC automation and verification (powered by LAB Verify)
• Digital signing capabilities
• Multi-stakeholder transparency tools
• Multi-consent frameworks
• Strong fraud detection and prevention capabilities
• Consumption and distribution of data through APIs
• Compliments your existing technology stack
• Modular and agile
• Data driven rules and exceptions