April 7, 2021 Catherine Lygoe

State Street Appoints LAB Group to Automate Investor Onboarding

State Street Corporation (NYSE: STT) today announced the appointment of Australia’s LAB Group to introduce electronic investor onboarding capabilities for its fund manager clients in Australia, using LAB Group’s platform.

With LAB Group’s platform, the customer onboarding experience for State Street clients will be significantly enhanced. It will accelerate investor registration and enable electronic identity verification for individuals, companies and trusts. The LAB process harnesses numerous Australian government and other verified databases, supported by dynamic online forms, multi-party digital signing and document upload facilities.

“With this appointment, State Street is furthering our commitment to delivering best-in-class technology and support to our clients,” said Daniel Cheever, head of State Street Institutional Services, Australia. “The industry need for automating the onboarding process has become increasingly acute and we are confident this technology will enhance the experience for our clients and their investors.”

The enhanced State Street transfer agency platform will offer its fund manager clients the flexibility to build bespoke white label forms, which their investors can access directly from their websites. State Street’s fund manager clients will be able to view both “in progress” and submitted investor applications to monitor incoming fund flows.

LAB’s technology is standardised to seamlessly integrate into multiple customer relationship management (CRM) systems and industry registry platforms. It also satisfies the Australian government’s Anti-Money Laundering (AML) and Know Your Customer (KYC) regulatory requirements.

“It’s important that our fund manager clients can now offer a seamless online experience for their new customers,” said Cheever.  “This includes not just access to services and products in the most efficient way, but a commitment to security.”

“LAB’s compliance and regulatory expertise coupled with our goal to standardise onboarding for the financial services sector is delivering mutual benefits to our ecosystem of clients, who are looking for more innovative methods to bring on consumers whilst meeting constantly evolving regulatory hurdles,” said Nick Boudrie, CEO of LAB Group.

“Standardisation allows LAB to efficiently upgrade its platform and we’re excited to see this scale with State Street across its fund manager client base.”

Along with security and improved efficiency, the benefits of the LAB Group solution include scalability of the client/investor onboarding process.

LAB Group is an Australian based software-as-a-service (SaaS) provider, specialising in the origination of consumer accounts. It has been operating for more than 10 years, servicing more than 91 organisations and boasting a distribution network that spans New Zealand, Japan, China and Europe.

About State Street Corporation

State Street Corporation (NYSE: STT) is one of the world’s leading providers of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $38.8 trillion in assets under custody and/or administration and $3.5 trillion* in assets under management as of December 31, 2020, State Street operates globally in more than 100 geographic markets and employs approximately 39,000 worldwide. For more information, visit State Street’s website at www.statestreet.com.

* Assets under management as of December 31, 2020 includes approximately $75 billion of assets with respect to SPDR® products for which State Street Global Advisors Funds Distributors, LLC (SSGA FD) acts solely as the marketing agent. SSGA FD and State Street Global Advisors are affiliated.

About LAB Group

LAB Group provides streamlined digital customer acquisition, identity verification, and onboarding technology, including a complete suite of regulatory and compliance functions to the financial services industry globally.

LAB Group’s digital customer acquisition and onboarding Software-as-a-Service supports a seamless, secure, and compliant customer journey with continuous improvement through compliance monitoring, advanced analytics and implementations.

LAB’s technology continuously evolves to meet the constantly changing Know Your Customer and Compliance demands of regulators. For more information on LAB Group visit www.labgroup.com.au.


For all media enquiries please contact Tim Dohrmann, NWR Communications

Phone:  +61 468 420 846

Email: tim@nwrcommunications.com.au


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